Job Title
Iyengar Yoga Instructor
Location
Western Cape, Cape Town, Newlands
Employment Type
Independent Contractor
Remuneration
Market-related /per class
Working hours
Ad-Hoc Classes
Job purpose:
As an Iyengar Yoga Instructor you will play a part in driving our diverse member base.
Qualifications and Experience
Essential
- Iyengar Yoga Certification (recognized by the Iyengar Yoga Institute or equivalent).
- Registration with a relevant professional body for yoga instructors (e.g., Yoga Teachers Fellowship of Southern Africa or equivalent).
- Valid CPR/First Aid certification.
- Valid professional indemnity insurance.
- 2 years proven experience in teaching group classes and adapting for various abilities.
Key Performance Areas
1.Delivery of Classes:
- Deliver engaging Iyengar yoga classes for participants of varying experience levels.
- Maintain a safe and inclusive environment that supports correct alignment and modifications.
- Collaborate with the wellness team to schedule and promote classes as needed.
2. Create a Supportive Environment:
- Promote discipline, focus, and respect during classes.
- Ensure a calm, inclusive, and welcoming atmosphere.
Attributes & Skills
- Impeccable client skills and attention to detail.
- Calm & centered demeanor
- Patience & compassion
Kindly ensure that all required documents, including your resume, qualifications, motivation letter, residential address and salary expectations are submitted. Incomplete applications that do not meet these specified requirements will not be considered.
We are an equal opportunity employer, committed to diversity and inclusion; however, preference will be given to Employment Equity candidates in accordance with the Employment Equity Act of South Africa.
Job Title
Ad Hoc Receptionist
Employment Type
3 months Fixed Term Contract
Remuneration
Market Related
Working hours
- Required to work different shifts in line with the operating hours of the business i.e. 5:30am to 9:00pm. Including working on weekends.
Reporting Line
Customer Relationship Manager.
Job purpose:
You will be responsible for maintaining a professional and efficient reception desk, as well as ensuring that all controls and security procedures are followed regarding equipment, supplies, money, personal items, members’ property. The Institute strives to deliver world-class service to encourage its existing membership to continue the association with the facility and to facilitate a smooth process at all interaction points. It is expected that staff at the forefront of service delivery will do everything possible to ensure that members, visitors, and staff have the best possible experience at the Institute’s facilities and sites and that complaints or suggestions are handled in a professional and efficient manner as they arise.
Qualifications and Experience
Essential
- Grade 12/Matric Certificate
- 3 months reception or client-facing experience.
- Microsoft Office experience
Preferred
- Experience in the fitness/sporting industry
- 1 year reception or client-facing experience.
Key Performance Areas
Operations:
- Learn and remain informed about all procedures outlined in the Reception Manual.
- Ensure that the reception desk and surrounding areas are welcoming, clean, and uncluttered.
- Control access for all into the facility according to procedures.
- Control access to valid members for services offered by the Fitness Centre, which incorporates but is not limited to the pool, Fitness Centre Division.
- Develop a good but professional rapport with members, visitors, and staff.
- Greet and recognize all members/patients on arrival and departure.
- Process access cards.
- Check and attend to access card queries.
- Control the receipt of payments and ensure accurate reconciliations of payments received in relation to products sold at the end of each shift.
- Take responsibility for all items which may be at risk of theft, including but not limited to the credit card machine/s, confidential member records and stock of items being sold.
- Familiarise yourself with all SSISA products and services in order to respond as necessary.
- Accept lost property handed in on your shift and capture this on the lost property database.
- Inform your manager of lost property.
- Train relevant assisting Receptionists to function as backup/new staff as required during shadow training periods.
Administration and productivity
- Monitor telephone activity, answer calls within three rings and take detailed messages.
- These messages should be e-mailed to the relevant staff as well as a written copy being documented.
- Accurately complete all administration support duties.
- Troubleshoot queries or problems either by yourself or via referral to the relevant manager.
- Assist Sales Consultants when necessary.
Customers:
- Promote wellness programs/offerings and classes to members.
- Follow up on all queries until resolved.
- Follow up on feedback to the member via the CRM desk.
- Liaise with the Finance Department as required to ensure payment records are aligned when a payment error occurs.
- Answer all queries completely. If you are unsure of an answer, accept responsibility for finding out or refer the client to the relevant person.
- Understand the boundaries of Reception and refer to Sales Consultants according to procedures.
Maintaining Compliance:
- Adhere to the safety measures detailed in the Reception Manual.
- Be trained in CPR and remain competent to manage any emergency that may arise within the procedural boundaries.
- Complete additional reception duties as stipulated when required.
- Attend weekly team meetings.
Attributes & Skills:
- Communication Skills: Clear, professional, and friendly verbal and written communication.
- Organization: Ability to manage multiple tasks, schedules, and responsibilities efficiently.
- Interpersonal Skills: Approachable and able to interact politely and effectively with clients, visitors, and colleagues.
- Multitasking: Ability to handle several tasks at once, such as answering phone calls, greeting visitors, and managing administrative duties.
- Attention to Detail: Ensuring accuracy in messages, appointments, and other administrative tasks.
- Problem-Solving: Ability to remain calm under pressure and handle unexpected situations with a solution-oriented mindset. The ability to be innovative and creative with assisting and taking ownership of Front-of-House challenges.
- Tech-Savvy: Familiarity with office equipment (e.g., phone systems, computers) and software (e.g., email, scheduling tools, CRM systems).
- Professional Appearance and demeaner: A neat appearance and maintaining a positive, respectful attitude. Promote SSISA’s reputation by living professionalism during shifts as Front-of-House.
- Customer Service Orientation: Focused on providing excellent service to clients and visitors, ensuring their needs are met.
Closing Date
01 December 2025
We are an equal opportunity employer, committed to diversity and inclusion; however, preference will be given to Employment Equity candidates in accordance with the Employment Equity Act of South Africa.
