Job Title:
Fitness & Training Supervisor
Location:
University of Cape Town – Student Gym (Rondebosch) & Newlands - SSISA Gym
Employment Type:
12 Months - Fixed Term
Remuneration
Market-related
Working Hours:
Shift Based -40 Hours
07:00 – 14:00, 13:00 – 20:00; 5 hours (Front desk shift)
Job purpose:
The Fitness and Training Supervisor plays a key role in ensuring the daily operational excellence of the UCT Fitness Centre. In addition to maintaining a clean, safe, and service-focused training environment, this role includes responsibility for supporting junior staff, overseeing shift operations, contributing to administrative processes, and ensuring smooth coordination between SSISA and UCT stakeholders.
You will provide floor management, quality control for service delivery, class facilitation, and support operational planning such as staff scheduling, reporting, equipment checks, incident documentation, and assisting with onboarding of new gym floor staff or interns.
Qualifications and Experience
Essential
- Diploma in Exercise/Sports Science Management or similar.
- 2 Year experience working within a health & fitness facility.
- Microsoft Office experience
Preferred
- 3 years’ experience working within a health and fitness facility.
- Prior experience supervising or mentoring junior staff or interns.
Key Performance Duties
- Maintain a visible leadership presence on the Fitness Centre floor, guiding both members and staff.
- Conduct thorough inspections of all gym equipment, compile monitoring reports, and escalate issues proactively.
- Coordinate, plan and follow up on maintenance activities with UCT Sports and SSISA Operations.
- Provide technical exercise guidance to members and ensure proper form and safe training practices.
- Enforce SSISA and UCT safety rules, Code of Conduct, and operational procedures.
- Support the daily organisation of the Fitness Centre Floor to maintain professional standards of cleanliness and order.
- Assist staff with understanding shift tasks and ensure daily checklists are completed.
- Contribute to staff roster planning and support the Fitness Centre Manager with shift allocations when required.
- Complete administrative duties such as incident reporting, equipment logs, attendance records, and class registers.
- Serve as a point of contact during shifts, handling member inquiries and escalating issues appropriately.
- Assist in fixing equipment where possible and ensure “Out of Order” signage is used correctly.
- Participate in the onboarding and guidance of new staff members, interns, or student trainees.
- Deliver and lead classes when required, ensuring lesson plans and service standards are consistently met.
- Provide high-quality customer service and build positive relationships with gym users.
- Uphold and model SSISA’s values and professional standards for junior staff.
- Organise time efficiently and oversee shift operations to ensure tasks and deadlines are met.
- Produce accurate operational reports when needed (maintenance logs, incident reports, daily checklists).
- Maintain active presence on the floor and support the immediate needs of both members and staff.
- Perform front desk duties
Abilities, Skills, and Attributes
- Strong interpersonal skills with the ability to guide, support, and motivate junior staff.
- Good administrative and basic managerial skills.
- Confident decision-maker with the ability to take initiative during shifts.
- Ability to work efficiently under pressure and manage multiple priorities.
- Attention to detail in both operational tasks and administrative documentation.
- Open to continuous learning, skills development, and professional growth.
- Tech-savy and willingness to use digital reporting tools.
- Flexible, adaptable, and aligned with the organisation’s high-performance service culture.
Closing Date
12 December 2025
We are an equal opportunity employer, committed to diversity and inclusion; however, preference will be given to Employment Equity candidates in accordance with the Employment Equity Act of South Africa.
