VACANCIES

Job Title: Marketing Account Manager: Education

Employment Type:  Permanent

Working Hours: Monday to Friday

Location: Boundary Road, Newlands, Cape Town

 

Job Summary

The Marketing Account Manager: Education will take ownership of the marketing and commercial positioning of SSISA's Education offerings, including:

• QCTO & CHE & Online Qualifications

• Online Short Courses

• Workshops

• Student Recruitment Campaigns

• Open Days and Virtual Open Days

• Corporate Education Offerings

• Future Education Products and Services

Working closely with Education, Sales, Business Development and Marketing teams, this role will ensure that all education programmes are effectively positioned, supported by strong lead-generation strategies and aligned to enrolment and revenue objectives.

 

Essential Requirements:

• Relevant tertiary qualification in Marketing, Business Management, Commerce, Digital Marketing, Education, Communications or a related field.
• Minimum 3 years' experience in marketing or education marketing, commercial, programme management, student recruitment or sales-support roles.
• Experience developing and executing integrated marketing campaigns across multiple channels.
• Experience with CRM, lead generation, marketing automation and customer acquisition.
• Strong stakeholder management and communication skills.

Preferred

• Relevant postgraduate qualification
• Experience within higher education, professional education, online learning, QCTO, CHE or accredited learning environments.
• HubSpot, Marketing Automation, Digital Marketing or CRM certifications.
• Experience in student recruitment, admissions or learner acquisition.
  
  

Job Functions:

Marketing Strategy & Campaign Management.

• Develop and execute go-to-market strategies for all Education products and programmes.
  

Lead Generation & Enrolment Growth

• Drive lead generation and enrolment growth across the Education portfolio.
  

CRM & HubSpot Management

• Manage HubSpot pipelines, workflows, automations and lead-nurturing activities.

• Develop landing pages, forms, email campaigns, segmentation strategies and lead-scoring models.

Stakeholder Management

• Act as the primary marketing contact for the Education business unit.
  

Manage, support and develop team members:

• Ensure the team is sufficiently provided with opportunities to upskill and develop their skillset.
• Provide ongoing mentoring and coaching to your team to help them develop their skills.
• Set clear performance objectives, conduct regular performance reviews, provide feedback to team members on their progress and areas for improvement and ensure accountability.
• In conjunction with HR, participate in human capital tasks such as recruitment and selection and employer relations.
• Foster a positive and productive work environment to enhance the team.

 

Special Conditions

• Working occasionally after-hours or weekends when required for events, activations, or content coverage.

 

Closing Date: 25 September 2026

 

We reserve the right to withdraw this vacancy or discontinue the recruitment process at any stage should operational requirements change. We are under no obligation to make an appointment to the position.

 

We are an equal opportunity employer, committed to diversity and inclusion; however, preference will be given to Employment Equity candidates in accordance with the Employment Equity Act of South Africa.

 

Job Title: Junior Receptionist

Employment Type:  3 Months Fixed-term

Working Hours: Shift based, inclusive of weekends

Location: Boundary Road, Newlands, Cape Town

 

Job Summary

You will be responsible for maintaining a professional and efficient reception desk, as well as ensuring that all controls and security procedures are followed regarding entry, equipment, supplies, money, personal items, and members’ property.

 

Qualifications and Experience
Essential 
•    Grade 12/Matric Certificate
•    6 months reception or client-facing experience.
•    Microsoft Office experience
 
Preferred 
•    Experience in the fitness/sporting industry
•    1 year reception or client-facing experience.

Key Performance Areas

Operations

• Maintain a welcoming, clean and professional reception area at all times.
  
• Greet and acknowledge all members, patients, visitors and staff professionally upon arrival and departure.
  
• Build and maintain positive, professional relationships with members, patients, visitors and staff.
  
• Remain familiar with and adhere to all procedures outlined in the Reception Manual.
• Manage and control access to the facility in accordance with established procedures, including access to Fitness Centre services such as the pool and gym facilities.
• Process access cards, load members onto biometrics systems, and assist with access-related queries.
• Maintain knowledge of SSISA products, services, programmes and facilities to provide accurate information and assistance.
• Promote relevant wellness programmes, services and classes to members where appropriate.
• Receive and record lost property handed in during the shift and notify the relevant manager.
• Ensure that items entrusted to Reception, including payment devices, confidential member information and stock, are securely managed and accounted for.
• Provide backup support and assist with the training and shadowing of new or relief Receptionists as required.
  
  

Administration and Productivity

• Answer incoming telephone calls within three rings, provide appropriate assistance and take accurate messages where required.
• Ensure telephone messages are promptly communicated to the relevant staff member and appropriately documented.
• Complete all Reception and administrative duties accurately and within required timeframes.
• Receive and process payments in accordance with established procedures and ensure accurate reconciliation of payments and products sold at the end of each shift.
• Liaise with Finance where required to resolve payment discrepancies and ensure records are accurately aligned.
• Resolve routine queries independently and refer complex matters to the appropriate manager or department when necessary.
• Assist Sales Consultants with relevant administrative or operational requirements as approved and required.
  
  

Member and Customer Service

• Provide professional, friendly and responsive service to members, patients, visitors and staff.
• Attend to enquiries promptly and take ownership of queries until they are resolved or appropriately referred.
• Provide members with feedback on queries and matters referred through the CRM desk.
• Ensure that information provided to members and visitors is accurate and complete. Where unsure, take responsibility for obtaining the correct information or referring the matter to the appropriate person.
• Understand the scope and boundaries of the Reception function and refer sales-related enquiries to Sales Consultants in accordance with established procedures.
  
  

Compliance, Safety and Team Responsibilities

• Comply with all Reception, health and safety procedures and requirements.
• Maintain current CPR training and remain competent to respond to emergencies within the scope of the Reception role and established procedures.
• Attend weekly team meetings and participate as required.
• Perform additional Reception-related duties that are reasonably required from time to time.

 

Closing Date: 25 September 2026

 

We reserve the right to withdraw this vacancy or discontinue the recruitment process at any stage should operational requirements change. We are under no obligation to make an appointment to the position.

 

We are an equal opportunity employer, committed to diversity and inclusion; however, preference will be given to Employment Equity candidates in accordance with the Employment Equity Act of South Africa.